Managed IT Services & Support Plans
From a fully outsourced IT department to co-managed support for your internal lead, Northgate delivers helpdesk, cybersecurity, cloud, and compliance for growing Columbus businesses, with response times in writing.
- 24/7 Helpdesk
- 15-Minute Critical Response
- SOC 2 Compliant
Comprehensive IT Coverage
Fully Managed IT
End-to-end management of your technology stack: 24/7 helpdesk, proactive maintenance and patching, asset lifecycle, and quarterly strategic (vCIO) planning.
Co-Managed IT
Already have an internal IT person? We provide the heavy lifting — ticketing, after-hours coverage, advanced cybersecurity, and tier-3 escalation — so your lead can focus on projects.
Cybersecurity & Compliance
Zero-trust access, endpoint detection and response, managed backups, security awareness training, and audit-ready reporting for SOC 2, HIPAA, and CMMC.
Cloud Migration
Seamless moves to Microsoft 365 and Azure. We handle architecture, migration, and ongoing cost and performance optimization of your cloud environment.
Service Levels
Response Times You Can Put in a Board Report
Most IT problems are not solved by fancy tools — they are solved by someone answering fast and owning the outcome. Every Northgate support plan carries written response commitments: critical, business-down issues get a 15-minute response target, around the clock, and standard requests are triaged the same business day. Because our team is local and our environments are standardized, that speed is repeatable, not a best-effort promise.
Support Plans Built Around Your Team
Co-Managed
For businesses with one internal IT person. We add 24/7 helpdesk overflow, monitoring, patching, and tier-3 escalation. Response: 30-minute target on critical issues.
Fully Managed — Core
Your complete outsourced IT department: unlimited helpdesk, proactive monitoring, patch and asset management, and vendor coordination. Response: 15-minute target on critical issues.
Fully Managed — Secure
Everything in Core plus managed EDR, zero-trust access, security awareness training, and audit-ready compliance reporting for regulated industries. Response: 15-minute target with priority routing.
Common Questions
How fast will someone respond when something breaks?
Every plan carries a written response target. On our Fully Managed plans, critical business-down issues get a 15-minute response, 24/7. Standard requests are triaged the same business day.Do you work with our existing internal IT person?
Yes. Our Co-Managed plan is built for exactly that. We handle day-to-day ticket volume and after-hours coverage so your internal lead can focus on strategic projects.Which industries do you support?
We support 20-200 seat businesses across Central Ohio, with deep experience in manufacturing, professional services, healthcare, and finance, including SOC 2, HIPAA, and CMMC compliance needs.Can you help us move to the cloud?
Absolutely. We plan and execute migrations to Microsoft 365 and Azure, then manage and optimize the environment on an ongoing basis.How does onboarding work?
We start with a full audit of your environment, document everything, standardize configurations, and roll out monitoring and security, typically within the first 30 days.
Ready when you are
Request your free IT audit
We will assess your current environment, flag security and continuity risks, and recommend the right plan, with no obligation.